Supporting excellence through staffing expertise and development
We maintain a strong focus on customer service, support and effective management, whether sites are owned by educational institutions, third parties or by CLV.
Each village is supported with professionals in:
- Facilities management
- Residential life
- Customer service
Our head office staff also provide assistance in these areas, as well as offering expertise in:
- Sales and marketing
- Human resources
- Information technology
- Asset management
- Risk and compliance
- Strategic direction
This allows each village to respond to the specific needs of the community it serves, while ensuring that the operations of each site meet the high standards and requirements that deliver the special CLV experience.
Staff are well supported, with regular participation in national and international conferences and other professional development. We encourage international exchanges and forums, creating opportunities to share ideas and innovations that benefit our entire network of villages around the world.
Our philosophy of empowerment enables Village Directors and General Managers to make decisions, avoiding expensive layers of management and delays in decision making.