Business update

United Kingdom

Bournemouth Student Village is set to grow as we conclude negotiations on the acquisition of around 500 beds in the coastal city. Cranborne House, currently managed by the University of Bournemouth, will join the CLV community from early-summer. In addition, the UK business is progressing with opportunities in another seaside town, this time in the South West of England, working with Falmouth University, as well as development sites (now in the design stages) in Scotland, alongside The University of St Andrews. We’re also delighted to announce that CLVuk has been shortlisted as one of three parties in bids with both The University of Durham and The University of Sussex (located in Brighton).

 

Australia

It’s all about the CCV! Following their win with the AACUHO Excellence in Customer Service Award, the Customer Contact Village team, based in Sydney Head Office, was crowned the New South Wales winner and national finalist of the AMI Award for Excellence in Customer Experience Marketing. With a customer satisfaction score of 98%, the CCV has been recognised for their industry-leading support to prospective residents and parents via live chat, phone and email, and an online self-service help centre. Read more here.

With Semester 1 coming to a close and Semester 2 looming, AU Villages have been hard at work driving customer loyalty to meet retention goals, which are improving year on year. Retention performance at census was 37.1% (based on total portfolio), and is the best performance for CLVau since 2014. Well done to all of our Village staff for your excellent work!