In the last quarter of the year, the New Zealand Regional Executive Team (RET) Roadshow, the Village Conference and the roll out of the global Standard Operating Procedures (SOPs), have set the stage for an exciting future focused on people and culture.
In October, six executive staff hit the road in a minivan, travelling to four cities, nine villages and the New Zealand regional office to launch CLVnz’s three-year strategic goals to staff.
The team discussed new business systems and processes, including the roll out of the global SOPs, a collection of documented processes that streamline village operations and train staff to perform their roles efficiently, effectively and consistently across CLV’s countries of operation.
Each village also presented one of their new initiatives to the team, such as resident engagement activities and social media communities like the Humans of Uni Hall Facebook page. Engagement was high and it was a good opportunity to meet and hear from those closest to our customers.
The launch of the SOPs highlights CLV’s point of difference as a truly global business.
Living by its name, the annual Village Conference, ‘Together We’re Better’, proved that magic happens when staff are united and working as ‘One Team’. The conference brought staff from villages and head office together to focus on the future of the business and the important role each staff member plays.
A series of workshops highlighted the key topics critical to CLVnz’s success – the employee experience and culture, the global SOPs, the student journey and CLV’s customer service culture.
A People & Culture workshop focused on creating a great employment experience for staff and encouraging more fun at work by recognising achievements and organising team get-togethers. Leadership development coach, Anne Elder-Knight, facilitated a session on the actions staff can take to create a positive experience in the workplace.
Regional and village management are now implementing these ideas to create a team of staff that are officially, and unarguably, better together.