Night Manager, Permanent (Full-Time) Bedfordshire

Campus Living Villages

40 Hours Per Week (5 days out of 7 on a rota basis)

Salary Circa: £20,400

25 Days Holiday plus Bank Holidays

Employee Benefits

Who are we looking for?

We are currently looking for a Night Manager to be based at our Bedfordshire Student Village. The ideal candidate will have supervisory experience within a hospitality and customer service environment.

What you will be doing:

The Night Manager acts as supervisor ensuring business continuity during their prescribed shift. Duties include:

  • Maintaining safety and security of all Village residents and staff; ensuring enforcement of Village Rules by having a continual presence in all areas of the Village
  • Ability to manage and resolve conflict when exposed to difficult situations and the escalation to appropriate personnel for follow up
  • To ensure public and common areas are presented to a high standard with implementation of maintenance and cleaning actions when required
  • Assist in the processing of resident information in the PMS including applications, offers and posting of resident charges; comprehensive understanding of the Village PMS
  • Support in the planning and operation of campus summer stays, the maintenance team and administration
  • Support the Village Accountant to ensure accurate records and follow up are achieved
  • Work with the Facilities Manager and Administration team to complete room checks and reports
  • Work closely with the Village team ensuring delivery of programs, events and residents’ conflict management
  • Provide a point of contact for residents and security for noise, security and safety matters at all hours
  • Be familiar with facility operations to determine and communicate after hours requirements

What are the challenges?

  • Becoming familiar with the student environment
  • Establishing authority in the Village
  • Ensuring stability and order is maintained within the Village
  • Activating correct support as required to avoid unnecessary escalation
  • Managing conflict while on shift
  • Ensuring all operational and safety policies are followed

Personal Accountability:

  • Provide a high level of customer service to all stake holders including residents, the Village team, the university, suppliers, other Villages, and head office
  • Use initiative to resolve issues and find solutions
  • Manage all situations with the Village’s best interest in mind
  • Adhere to the requirements of health and safety, data protection and other legislation that impacts on your employment
  • Carry out work with integrity

What you will need:

  • Ability to manage multiple agendas and timelines
  • Ability to stay calm in all situations to maintain control and positive outcome
  • Genuine approach to customer service
  • Good security knowledge
  • Able to manage relationships for optimum outcome
  • Knowledge of computers and IT systems
  • Experience in influencing the outcomes of a small team
  • Quiet confidence when things feel like they are in turmoil

It would be beneficial if you have:

  • Minimum 2 years previous supervision role in a hospitality environment
  • Completion of management training course or equivalent
  • Proficiency in the use of computers including Microsoft word, Excel and project and data base management systems
  • Proven high quality written and verbal communication skills are essential as are negotiating skills
  • Ability to manage and direct staff in the operation of their duties
  • Ability to communicate with clients understanding the particular needs of young adults resident in student accommodation
  • First aid certificate – required (clv will assist if this is not in place)
  • Responsible service of alcohol certificate (clv may assist if this is not in place)
  • Door security certificate or equivalent experience
  • Current drivers’ license

Our Core Values

CLV’s goal is to CREATE a culture that we all enjoy working within by following the below values. It is expected for all CLV employees to demonstrate the values listed below on a day to day basis:

Community: Be part of the ONE team and pursue the team goal.

Respect: Be tolerant and accepting of colleagues and customers and don’t manipulate, demean or mistreat people.

Equality: Endeavour to treat everyone the same, regardless of their role.

Accountability: Work hard, work smart and don’t blame others.

Trust: Be forthright, candid and deliver on your promises.

Enthusiasm: Be passionate in what you do and give 100%.


Please note;

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