Night Manager, Permanent (Full-Time) Bedfordshire

Campus Living Villages

40 Hours Per Week (5 days out of 7 on a rota basis)

Salary Circa: £20,400

25 Days Holiday plus Bank Holidays

Employee Benefits

Who are we looking for?

We are currently looking for a Night Manager to be based at our Bedfordshire Student Village. The ideal candidate will have supervisory experience within a hospitality and customer service environment.

What you will be doing:

The Night Manager acts as supervisor ensuring business continuity during their prescribed shift. Duties include:

  • Maintaining safety and security of all Village residents and staff; ensuring enforcement of Village Rules by having a continual presence in all areas of the Village
  • Ability to manage and resolve conflict when exposed to difficult situations and the escalation to appropriate personnel for follow up
  • To ensure public and common areas are presented to a high standard with implementation of maintenance and cleaning actions when required
  • Assist in the processing of resident information in the PMS including applications, offers and posting of resident charges; comprehensive understanding of the Village PMS
  • Support in the planning and operation of campus summer stays, the maintenance team and administration
  • Support the Village Accountant to ensure accurate records and follow up are achieved
  • Work with the Facilities Manager and Administration team to complete room checks and reports
  • Work closely with the Village team ensuring delivery of programs, events and residents’ conflict management
  • Provide a point of contact for residents and security for noise, security and safety matters at all hours
  • Be familiar with facility operations to determine and communicate after hours requirements

What are the challenges?

  • Becoming familiar with the student environment
  • Establishing authority in the Village
  • Ensuring stability and order is maintained within the Village
  • Activating correct support as required to avoid unnecessary escalation
  • Managing conflict while on shift
  • Ensuring all operational and safety policies are followed

Personal Accountability:

  • Provide a high level of customer service to all stake holders including residents, the Village team, the university, suppliers, other Villages, and head office
  • Use initiative to resolve issues and find solutions
  • Manage all situations with the Village’s best interest in mind
  • Adhere to the requirements of health and safety, data protection and other legislation that impacts on your employment
  • Carry out work with integrity

What you will need:

  • Ability to manage multiple agendas and timelines
  • Ability to stay calm in all situations to maintain control and positive outcome
  • Genuine approach to customer service
  • Good security knowledge
  • Able to manage relationships for optimum outcome
  • Knowledge of computers and IT systems
  • Experience in influencing the outcomes of a small team
  • Quiet confidence when things feel like they are in turmoil

It would be beneficial if you have:

  • Minimum 2 years previous supervision role in a hospitality environment
  • Completion of management training course or equivalent
  • Proficiency in the use of computers including Microsoft word, Excel and project and data base management systems
  • Proven high quality written and verbal communication skills are essential as are negotiating skills
  • Ability to manage and direct staff in the operation of their duties
  • Ability to communicate with clients understanding the particular needs of young adults resident in student accommodation
  • First aid certificate – required (clv will assist if this is not in place)
  • Responsible service of alcohol certificate (clv may assist if this is not in place)
  • Door security certificate or equivalent experience
  • Current drivers’ license

Our Core Values

CLV’s goal is to CREATE a culture that we all enjoy working within by following the below values. It is expected for all CLV employees to demonstrate the values listed below on a day to day basis:

Community: Be part of the ONE team and pursue the team goal.

Respect: Be tolerant and accepting of colleagues and customers and don’t manipulate, demean or mistreat people.

Equality: Endeavour to treat everyone the same, regardless of their role.

Accountability: Work hard, work smart and don’t blame others.

Trust: Be forthright, candid and deliver on your promises.

Enthusiasm: Be passionate in what you do and give 100%.

 

Please note;

To apply for any of our vacancies, please send us your CV.

In your email or cover letter, please include the job title and location that you are applying for.

To apply for this job email your details to recruitment@clvuk.com

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