Customer Service Officer, Permanent

Campus Living Villages

40 hours per week (5 days out of 7 on a rota basis)

Salary circa £18,500

Benefits:

  • 25 Days Holidays Plus Bank Holidays
  • Childcare Voucher
  • Bike 2 Work
  • BUPA
  • Seasonal Ticket Loan
  • Pension Scheme
  • Life Assurance

What are we looking for?

We are now recruiting for a Customer Service Officer at our Bournemouth Student Village. The purpose of this exciting role is to provide outstanding assistance to existing and potential future students and short stay customers of CLV. This role is a full time role offering 40 hours per week. Occasional weekend working will be required to suit business needs

To be successful, you will be a professional and enthusiastic person with an outgoing personality.You will help drive our accommodation service delivery forward whilst maximising occupancy of our bedrooms using your ability to build rapport with people naturally whilst influencing their decision.

You find it easy to communicate both in person and in writing and enjoy resolving any queries and challenges.

You will be self-motivated and a fast learner, you are highly organised to juggle multiple tasks whilst remaining a team player and approachable, keen to support your colleagues in making a difference to our students and driving Newport to be an exemplary village within our property portfolio.

This role offers a great opportunity in a dynamic and growing organisation with strong values and excellent national and global career and development opportunities.

What do you need to have?

Previous experience in a customer service environment is essential, as is an extensive knowledge of MS office applications and database. An appreciation of an accommodation, event or reservations environment or a higher education qualification in Hotel or Business Administration may be beneficial for this post.

CLV Core Values

CLV’s goal is to CREATE a culture that we all enjoy working within by following the below values. It is expected for all CLV employees to demonstrate the values listed below on a day to day basis:

Community : Be part of the ONE team and pursue the team goal.

Respect : Be tolerant and accepting of colleagues and customers and don’t manipulate, demean or mistreat people.

Equality : Endeavour to treat everyone the same, regardless of their role.

Accountability : Work hard, work smart and don’t blame others.

Trust: Be forthright, candid and deliver on your promises.

Enthusiasm : Be passionate in what you do and give 100%.

In addition to the Core Values listed above, CLV expects a high level of professional behaviour in accordance with the Code of Conduct.

To apply for this job email your details to recruitment@clvuk.com

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