Student Experience Coordinator, Permanent

Campus Living Villages

40 hours per week (mainly Monday to Friday plus weekends and evenings as required)

Salary Circa: £20,000 to £24,000 (depending on experience)


  • 25 days holidays plus bank holidays
  • Bupa membership
  • Childcare Voucher
  • Pension Scheme
  • Life Assurance
  • Cycle to Work Scheme
  • Seasonal Ticket Loans

We have an exciting opportunity for a creative and enthusiastic Resident Life Coordinator who will be responsible for ensuring the successful delivery of the Campus Living Villages resident life programme, with a particular focus on our properties located in the Midlands and North.

The successful candidate will be required to travel to our properties located in this area on a regular basis. They will have a base which may be located in either Birmingham, Leeds, Liverpool, Manchester, Nottingham or Salford and as a result, we welcome applicants located near to these locations.

Reporting to the UK Resident Life Manager, this role will increase and improve resident engagement by providing guidance, support and coaching to our property teams to create, plan and deliver creative and memorable events and awareness programs suitable for each locations demographic. The successful candidate will ensure high standards in the delivery of the programme are achieved and that there is consistency in each of the locations they liaise with.

What you’ll be doing:

Supporting, coaching and advising property teams to ensure a creative and relevant resident life programme is offered to all residents.

Working with property teams to design and implement exciting and positive experiences for residents which enhance their social, educational and personal development and assists in connecting them to the community of Campus Living Villages and wider University.

Supporting the creation of positive, engaging and informative experiences, both passive and non-passive, which address issues or concerns (e.g. mental health awareness) commonly affecting students.

Creating programs which promote positive behaviour and mitigate disruptive behaviour among residents, aiming to prevent incidents.

Work with our Marketing Team to ensure quality, resident focused marketing collateral is designed delivered in a timely manner.

Attend and participate in a select number of events, meeting our residents and ensuring execution is to the highest standard.

You will work with the property teams to ensure processes are adhered to. You will drive for continuous improvement, always looking for opportunities to evolve processes which increase resident engagement.

Documentation of all activity will be high priority for you, working with the Social Media and Content Executive to ensure activity is promoted and shared across all channels.

Ensuring high levels of performance management by producing weekly, monthly and ad-hoc reports, conducting regular meetings with property teams and tracking performance in each location.

What we require:

  • Strong event management planning and organisation skills
  • Experience working and liaising with managers
  • Effective influencing skills and the ability to engage and inspire
  • Ability to plan and deliver training to groups and individuals
  • Effective time management and demonstrated organisation skills
  • Highly developed written communication and presentation skills

Our ideal person

  • You have strong experience in event management and/or organising student focused activities which aim to build positive and inclusive communities
  • You will ideally have experience working in the student accommodation sector or previous experience in a student focused environment
  • You will have knowledge of the issues which affect University students in the current climate
  • You have creative flair and an eye for details particularly in the realm of event planning, management and execution
  • You have excellent negotiating and influencing skills, a strong customer focus and an ability to form durable professional relationships
  • You have Social Media technical skills and knowledge of popular social media platforms used by students
  • You have a genuine desire to achieve outstanding results in a working team environment and ensure the highest standard of outcomes
  • You have energy and enthusiasm and will hit the ground running, bringing ideas to the programme and motivating our teams along the way

CLV Core Values

CLV’s goal is to CREATE a culture that we all enjoy working within by following the below values. It is expected for all CLV employees to demonstrate the values listed below on a day to day basis:

Community: Be part of the ONE team and pursue the team goal.

Respect: Be tolerant and accepting of colleagues and customers and don’t manipulate, demean or mistreat people.

Equality: Endeavour to treat everyone the same, regardless of their role.

Accountability: Work hard, work smart and don’t blame others.

Trust: Be forthright, candid and deliver on your promises.

Enthusiasm: Be passionate in what you do and give 100%.

Job Type: Permanent

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