Campus Living Villages
What’s on offer?
These include but are not limited to:
Who are we looking for?
We are currently looking for a Customer Service Officer to join our team at Campus Living Villages: Leeds Student Village. The purpose of this exciting role is to provide outstanding assistance to existing and potential future students and short stay customers of Campus Living Villages.
To be successful, you will be a professional and enthusiastic person with an outgoing personality. You will help drive our accommodation service delivery forward whilst maximising occupancy of our bedrooms using your ability to build rapport with people naturally whilst influencing their decision.
You find it easy to communicate both in person and in writing and enjoy resolving any queries and challenges. You will be self-motivated and a fast learner, you are highly organised to juggle multiple tasks whilst remaining a team player and approachable, keen to support your colleagues in making a difference to our students.
This role offers a great opportunity in a dynamic and growing organisation with strong values and excellent national and global career and development opportunities. This role is a full time role offering 40 hours per week. Occasional weekend working may be required to suit business needs.
Please note that the successful candidate will undergo and Enhanced Disclosure and Barring Service (DBS) check.
What will you be doing?
Technical skills required:
Previous experience in a customer service environment is essential, as is an extensive knowledge of MS office applications and database. An appreciation of an accommodation, event or reservations environment or a higher education qualification in Hotel or Business Administration may be beneficial for this post.
Qualifications and experience required:
Campus Living Villages Core Values
Our goal is to CREATE a culture that we all enjoy working within by following the below values. It is expected for all Campus Living Villages employees to demonstrate the values listed below on a day-to-day basis:
Community: Be part of the ONE team and pursue the team goal.
Respect: Be tolerant and accepting of colleagues and customers and do not manipulate, demean or mistreat people.
Equality: Endeavour to treat everyone the same, regardless of their role.
Accountability: Work hard, work smart and do not blame others.
Trust: Be forthright, candid and deliver on your promises.
Enthusiasm: Be passionate in what you do and give 100%.
In addition to the Core Values listed above, Campus Living Villages expects a high level of professional behaviour in accordance with the Code of Conduct.
To apply, send your CV and Cover letter to firstname.lastname@example.org stating the position and location in which you are applying for.