Assistant Operations Manager, Full-time – Permanent

Campus Living Villages

Full Time 40 hours – Permanent

Salary: £24,000

Benefits and Package:

  • 25 Days Holidays Plus Bank Holidays
  • Birthday Day Off
  • Childcare Voucher
  • Bike 2 Work
  • BUPA cash plan
  • Seasonal Ticket Loan
  • Pension Scheme
  • Life Assurance
  • 2 Paid Voluntary days (charity of your choice)

We are currently looking for 2 Assistant Operations Managers to assist the Operation Managers in our Bournemouth Student Village.

What will you be doing?

You will be assisting the Operations Manager in the day-to-day running of the Village Front Office function and to support the Village Director in the strategic direction of the Village.

Management and Supervision of Village Operations

  • Assist the Operations Manager with the management of the Front Office division of the Village
  • Assist with the management of resident data in StarRez and SharePoint Village workspace
  • In conjunction with the Operations Manager and Village Director manage resident bookings, retention, cancellations and re-selling of vacated rooms
  • Assist the Operations Manager to plan and manage the Summer Stays programme – bookings, allocations, customer service
  • Assist the Operations manager with the management of resident debt and be a lead point for the management of in-room debt
  • Manage the performance of the front office staff and the completion of all their administrative tasks in line with CLV SOPs
  • Manage and monitor customer service delivery via email, telephone and face to face communication
  • Work with the Operations Manager to produce reports relating to debt, incidents, sales, balance scorecard and other as requested
  • Liaise with the wider team to ensure the streamlined delivery of services for students
  • Ensure ‘rounds’ of the Village are conducted to confirm that all standards and services are being delivered – these are to be conducted with all appropriate staff

 

Marketing and Sales Co-ordination

  • Plan and coordinate the Village’s participation in University open days
  • Assist in the planning of, and promote, the Summer Stays period for the Village to potential guests

Peer Support

  • In conjunction with Customer Service Officers and Duty Managers be a main point of contact for residents
  • Assist with the organisation of village life activities and attend when appropriate
  • Actively support the welfare of residents and colleagues
  • Provide an escalation point of contact for the front office staff for customer complaints and resident issues

Staff Management

  • Supervise the front office staff and manage their rota
  • Conduct staff appraisals and promote staff development
  • Manage any employee relations issues in line with company policies and with the support of Human Resources

Miscellaneous

  • Provide out of hours support to the Village as required, to ensure that issues are escalated according to procedure
  • All other reasonable duties from time to time as directed by the Operations Manager and Village Director

What do you need to have?

Experience

  • Management experience in a customer service environment (Essential)
  • Experience of working in student accommodation (Desirable)
  • Experience in a busy front of house office (Essential)
  • Experience of managing debt (Desirable)
  • Experience of managing a team (Essential)

Qualifications

  • First Aid qualification (Desirable)
  • Management qualifications (Desirable)
  • Current drivers licence (Desirable)
  • The successful applicant will undergo an Enhanced DBS disclosure.

 

CLV Core Values

CLV’s goal is to CREATE a culture that we all enjoy working within by following the below values. It is expected for all CLV employees to demonstrate the values listed below on a day-to-day basis:

Community: Be part of the ONE team and pursue the team goal.

Respect: Be tolerant and accepting of colleagues and customers and do not manipulate, demean or mistreat people.

Equality: Endeavour to treat everyone the same, regardless of their role.

Accountability: Work hard, work smart and do not blame others.

Trust: Be forthright, candid and deliver on your promises.

Enthusiasm: Be passionate in what you do and give 100%.

In addition to the Core Values listed above, CLV expects a high level of professional behaviour in accordance with the Code of Conduct.

 

 

To apply for this job email your details to recruitment@clvuk.com

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