Casual Customer Support Agent – QMB, ASA & Regiment

  • Casual
  • Sydney

Campus Living Villages

About the Company

Campus Living Villages (CLV) is the leading provider of on-campus student accommodation in Australia. With over 44,000 beds owned, managed or under development across Australia, the United States, United Kingdom and New Zealand, CLV has an extensive track record for creating quality, purpose-built facilities and managing exciting student communities around the globe.

About the Role

An exciting opportunity exists for a casual Customer Support Agent to join the team. This role will be working across our Queen Mary Building, Abercrombie Student Accommodation and The Regiment sites.

Reporting to the Village Manager, this person will possess energy, positivity and initiative who is committed, flexible, confident and team-focused and who demonstrates integrity and high ethical standards.

Key Responsibilities

  • Assist residents with account enquiries, information on support services, local area information and facilities information.
  • Consistent delivery of exceptional customer service, providing friendly and helpful support to residents and visitors
  • Ensure that high levels of detail and accuracy are applied to customer records.
  • Ensure all associated policies and procedures are followed.
  • Provide accurate and timely information to prospective residents.
  • Create a positive impression for all prospective customers.
  • Promote a customer first culture and ensure customer expectations are met or exceeded.
  • Ability to work across a 7-day rotating roster including morning and afternoon shifts.

Skills and Experience

  • Commitment to consistently delivering the highest levels of customer service.
  • A minimum of three (3) years’ experience in a similar role, preferably in an accommodation setting.
  • Excellent verbal and written communication skills
  • Excellent organisational and planning skills.
  • Computer literate, with proficiency in Microsoft Office suite, database management systems, web content management systems and Adobe InDesign.
  • A formal qualification in hotel, marketing or business management.
  • Current National Police Check and NSW Working with Children Check.

How to Apply

To submit your application for this opportunity, please send your cover, an updated CV and any other supporting documentation, marked to the attention of the Village Manager by clicking the ‘Apply’ button.

Applications must be received by Wednesday, 19th December 2018. 

Campus Living Villages is an equal opportunity employer. No applications for employment will be assessed on the basis of race, colour, nationality, national extraction, social origin, education, age, sex, sexual preference, gender history, marital status, partnerships, pregnancy, impairment, disability, medical record, religion, political opinion, trade union activity, irrelevant criminal record or any other means that contravenes relevant anti-discrimination legislation applicable within Australia.

More Job Postings