Customer Contact Manager, Sydney

  • *Full Time
  • Sydney

Campus Living Villages

Campus Living Villages (CLV) is the leading provider of on-campus student accommodation in Australia. 

About the Company

Campus Living Villages (CLV) is the leading provider of on-campus student accommodation in Australia.  With over 43,000 beds owned, managed or under development across Australia, the United States, United Kingdom and New Zealand, CLV has an extensive track record for creating quality, purpose-built facilities and managing exciting student communities around the globe.

The Role

An exciting opportunity exists in our Australian & New Zealand (ANZ) business located at our Sydney Corporate Office, for the role of Customer Contact Manager. This is a full time role and will be based in our award winning Customer Contact Centre.

Reporting to the General Manager Operations Australia, this role will be responsible for developing and executing sales strategies to support the strategic goals of the CLV ANZ business, to ensure the ANZ business achieves its revenue and occupancy budgets each year. In addition, the CCM is responsible for supporting ANZ Villages in executing on campus marketing that supports recruitment and retention and relating to the pre-arrival phase of the CLV student experience.

Key Duties

  • Development & execution of Strategic Sales Plans.
  • Successfully manage all operational aspects of the Customer Contact Centre.
  • Delivery of a consistent customer experience for all first time residents of CLV Villages.
  • Manage the scheduling and delivery of revenue/sales targets for ANZ villages.
  • Support Village management in the retention (reapplication) process at the Villages to assist reach occupancy budgets.
  • Hold responsibility for the CCC budget, including performing regular reforecasts in consultation with Corporate Finance.

Essential Experience and Skills

  • Strong written communication skills.
  • Excellent organisational and planning skills.
  • Uses initiative to resolve issues and find solutions.
  • Excellent computer skills including Microsoft Office suite, StarRez, ZenDesk and Zopim Chat.
  • Experience in managing a centralised Customer Contact/Call Centre operation.
  • Operations and Management experience within the purpose built student accommodation, university accommodation, hospitality and/or travel & tourism industry.
  • Relevant tertiary qualifications and/or significant experience in sales and customer contact centre management, business or hospitality management.

How to Apply

To submit your application for this opportunity, please send your cover letter, updated CV and any other supporting documentation, marked to the attention of the ‘General Manager Operations’ by clicking the ‘Apply’ button.

Applications must be received by 5pm, Friday 20th July 2018.

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