Customer Contact Village Residential Tenancy Authority Specialist, ANZ

  • *Full Time
  • Sydney

Website CLV

Campus Living Villages (CLV) is the leading provider of on-campus student accommodation in Australia.

About the Company

Campus Living Villages (CLV) is the leading provider of on-campus student accommodation in Australia. With over 43,000 beds owned, managed or under development across Australia, the United States, United Kingdom and New Zealand, CLV has an extensive track record for creating quality, purpose-built facilities and managing exciting student communities around the globe.

The Role

An exciting opportunity exists in our Australian & New Zealand (ANZ) business located at our Sydney Corporate Office, for the role of Customer Contact Village Residential Tenancy Authority Specialist (RTA Specialist). This is a full time role based in our award winning Customer Contact Centre in Sydney Head Office, and will require you to travel domestically and potentially internationally.

Reporting to the Customer Contact Village Manager, this role will be responsible for assisting in developing and executing sales strategies to support the strategic goals of the ANZ business, which ensures that the ANZ business achieves its revenue and economic occupancy budgets each year. In addition the Customer Contact Village RTA Specialist is responsible for assisting the Customer Contact Village Manager in supporting AU Villages in ensuring compliance for all RTA and NRAS Villages across the AU Business.

Key Duties

  • Ensure ANZ sales promotions are compliant with appropriate legislation.
  • Ensure all RTA and NRAS documentation is completed accurately and executed within the legislated time frames.
  • Ensure all RTA Bonds are accurately lodged within the legislated time frames.
  • Ensure all data relating to RTA and NRAS is accurately reordered and updated within the property management system.
  • Assisting the CCVM to ensure staff are appropriately trained to perform their roles effectively and adhere to all levels of contracting, RTA and NRAS compliance; Assist the CCVM in packaging and development of CLV products/experiences, complete with implementation guidelines, operational framework and supporting artwork suites.
  • Assist the CCVM in the training of staff on all RTA and NRAS villages.
  • Contribute towards economic occupancy targets of all villages within the Customer Contact Village through achieving sales targets.

Essential Experience and Skills

  • Demonstrate high ethical standards, integrity and commitment in all aspects of work.
  • Diligent, with an eye to detail and a desire to proof everything twice.
  • Experience in a fast paced sales environment.
  • Highly aware of youth trends and communication preference.
  • Understanding and adherence to the requirements of OHS legislation, privacy and other legislation those impacts on your employment.
  • Team focused, with the ability to keep teams focused on the achievement of collective goals.
  • Experience in the use of sales channel platforms.

Desirable Qualifications

  • Fluent in one other language – Mandarin – (written and spoken).
  • A current Australian drivers licence.
  • Relevant tertiary qualifications and/or significant experience in sales, real estate or hospitality management.
  • Understanding of RTA and NRAS across all relevant states

How to Apply

To submit your application for this opportunity, please send your cover letter, updated CV and any other supporting documentation, marked to the attention of theSenior Manager, Sales and Revenue’ by clicking the ‘Apply’ button.

Applications must be received by 5pm, Wednesday 24th October 2018.

Campus Living Villages is an equal opportunity employer. No applications for employment will be assessed on the basis of race, colour, nationality, national extraction, social origin, education, age, sex, sexual preference, gender history, marital status, partnerships, pregnancy, impairment, disability, medical record, religion, political opinion, trade union activity, irrelevant criminal record or any other means that contravenes relevant anti-discrimination legislation applicable within Australia.

Only those with the right to work in Australia on an unrestricted and unlimited basis need apply.

Only direct applications from candidates will be considered.

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