Customer Support Agent

Website Campus Living Villages

Campus Living Villages (CLV) is the leading provider of on-campus student accommodation. With over 45,000 beds owned, managed or under development across Australia, the United States, United Kingdom and New Zealand, CLV has an extensive track record for creating quality, purpose-built facilities and managing exciting student communities around the globe.

About the Company

Campus Living Villages (CLV) is the leading provider of on-campus student accommodation. With over 45,000 beds owned, managed or under development across Australia, the United States, United Kingdom and New Zealand, CLV has an extensive track record for creating quality, purpose-built facilities and managing exciting student communities around the globe.

About the Role

An exciting opportunity exists within Western Sydney University Village for a permanent Customer Support Agent to join the team.

Reporting to the Village Manager, this person will possess energy, positivity and initiative who is committed, flexible, confident and team-focused and who demonstrates integrity and high ethical standards.

Key Responsibilities

  • Operation of the reception services of the village.
  • Assist residents with account enquiries, information on support services, local area information and facilities information.
  • Promote a customer first culture and ensure customer expectations are met or exceeded.
  • Consistent delivery of exceptional customer service, providing friendly and helpful support to residents and visitors
  • Play an active role in the delivery and communication of major campaigns.
  • Ensure that high levels of detail and accuracy are applied to customer records within the system.
  • Provide accurate and timely information to prospective residents.
  • Build relationships with University contacts.
  • Ensure all CLV marketing and brand guidelines, along with all associated policies and procedures, are followed.
  • Actively participate in all appropriate University events including open days and other events.
  • General office administration tasks.

Skills and Experience

  • Commitment to consistently delivering the highest levels of customer service.
  • A minimum of three (3) years’ experience in a similar role, preferably in an accommodation setting.
  • Excellent verbal and written communication skills
  • Excellent organisational and planning skills.
  • Computer literate, with proficiency in Microsoft Office suite, database management systems, web content management systems and Adobe InDesign.
  • A formal qualification in hotel, marketing or business management.
  • Current National Police Check and Working with Children Check.

How to Apply

To submit your application for this opportunity, please send your cover letter, updated CV and any other supporting documentation, marked to the attention of the ‘Village Manager’ by clicking Apply Now.

Campus Living Villages is an equal opportunity employer. No applications for employment will be assessed on the basis of race, colour, nationality, national extraction, social origin, education, age, sex, sexual preference, gender history, marital status, partnerships, pregnancy, impairment, disability, medical record, religion, political opinion, trade union activity, irrelevant criminal record or any other means that contravenes relevant anti-discrimination legislation applicable within Australia.

Only those with the right to work in Australia on an unrestricted and unlimited basis need apply.

Only direct applications from candidates will be considered.

Applications must be received by Friday, 18 October 2019.

More Job Postings