Customer Service Officer, Full-time – Permanent

Campus Living Villages

What’s on offer?

These include but are not limited to:

  • Permanent position
  • Annual Salary: £18,000
  • 40 hours per week (5 days out of 7, including occasional weekends)
  • 25 days Annual Leave, 8 Public Holidays and Birthday leave
  • Bike2work Scheme
  • Seasonal Ticket Loan
  • BUPA Cash Plan Membership
  • Group Life Assurance
  • 2 x Paid Volunteering days per year
  • Group Pension Scheme
  • Employee Assistance Programme

 

Who are we?
Campus Living Villages is a global provider of student accommodation across four regions. We are committed to creating tailored student communities that suit the unique culture of each campus and Universities we work with.

 

Who are we looking for?

We are currently looking for a Customer Service Officer to join our team at Campus Living Villages: Bournemouth Student Village, to provide outstanding assistance to existing and potential future students and short stay customers of Campus Living Villages.

The successful candidate will be self-motivated, professional and enthusiastic, with an outgoing personality. You will help drive our service delivery, whilst maximising our accommodation occupancy by using your ability to build rapport with students to encourage re-bookings.

You should have good communication skills and enjoy challenges in resolving any queries. Being a fast learner with high organisation skills will be an advantage in juggling multiple tasks, whilst remaining calm. To be an approachable team player, you should be keen to support your colleagues in making a difference to our students.

This is a great chance to be a part of a growing organisation with strong values as well as career and development opportunities.

The successful candidate will need to provide referee details for obtaining references.

To apply, please send your CV and Cover Letter to recruitment.bournemouth@clvuk.com stating the position and location you’re applying for.

 

What will you be doing?

  • To provide accommodation administration services, taking bookings, allocating rooms and monitoring payments and charges
  • To provide front of house services for the Village, providing reception services and responding to queries.
  • Support the National Sales Manager by tracking and reporting the sources of sales enquiries, and passing on leads for group summer bookings
  • Process applications for the Village and enter onto the StarRez database
  • Conduct ad hoc room inspections and provide reports as required.
  • Maintain accurate records relating to maintenance, Health and Safety and other incidents in the Village.
  • Receive and process payments of rent and other charged from residents in accordance with policies and procedures
  • Assist with clear communications of payment plans and perform end of day/banking reconciliation.

Technical skills required:

Previous experience in a customer service environment is essential, as is an extensive knowledge of MS office applications and database. An appreciation of an accommodation, event or reservations environment or a higher education qualification in Hotel or Business Administration may be beneficial for this post.

  • Ability to deal with multiple tasks in order to manage all questions, queries and deliveries, and complete daily cashing up of payments made at reception (Essential)
  • Ability to manage conflicting agendas and deadlines (Essential)
  • Excellent phone manner (Essential)
  • Excellent verbal and written communication skills (Essential)
  • Ability to work on a rota system, 5 days out of 7 (Essential)
  • Initiative to resolve issues and find solutions (Desirable)
  • Excellent knowledge of the partner university culture and its stakeholders (Desirable)
  • Knowledge of student accommodation and resident needs (Desirable)
  • Ability to positively influence internal and external stakeholder relationships (Desirable)

 

Qualifications/Experience required:

  • Diploma in Hotel or Business Administration (Desirable)
  • Previous Experience in a customer service role (Essential)
  • Extensive knowledge of software systems including Microsoft Office and Databases (Essential)

 

Our Core Values

Our goal is to CREATE a culture that we all enjoy working in by following the below values. We expect all our employees to demonstrate the values listed below on a daily basis:

 

Community: Be part of the ONE team and pursue the team goal.

Respect: Be tolerant and accepting of colleagues and customers and do not manipulate, demean or mistreat people.

Equality: Endeavour to treat everyone the same, regardless of their role.

Accountability: Work hard, work smart and do not blame others.

Trust: Be forthright, candid and deliver on your promises.

Enthusiasm: Be passionate in what you do and give 100%.

 

In addition to the Core Values listed above, Campus Living Villages expects a high level of professional behaviour in accordance with the Code of Conduct.

 

To apply for this job email your details to recruitment.bournemouth@clvuk.com

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