Customer Service Officer, Full-time – Permanent

Campus Living Villages

What’s on offer?

These include but are not limited to:

  • Permanent position
  • Salary Circa: £18,500 per annum
  • 40 hours per week (5 days out of 7, including occasional weekends)
  • 25 days holidays, 8 Public holidays and Birthday day off
  • Bike2work Scheme
  • Seasonal Ticket Loan
  • Childcare Voucher
  • BUPA Membership
  • Life Assurance
  • 2 Paid Volunteering days a year
  • Group Pension Scheme
  • Employee Assistance Programme 


Who are we looking for?

We are currently looking for a Customer Service Officer to join our team at Campus Living Villages: Bournemouth Student Village. The purpose of this exciting role is to provide outstanding assistance to existing and potential future students and short stay customers of Campus Living Villages.

You will be providing front of house services for the Village, such as reception services and responding to queries. You’ll also provide accommodation administration services such as taking bookings, allocating rooms and monitoring payments and charges.

Please note that the successful candidate will be asked to provide references and to undergo an Enhanced Disclosure and Barring Service (DBS) check, prior to their proposed start date.


What will you be doing?

  • Provide excellent customer service through the operations of the reception services of the Village
  • Prepare and issue keys to residents, checking-in all individuals and groups to the Village and ensuring payments are received for all bookings in accordance with residential procedures.
  • Conduct regular student surveys and room inspections
  • Monitor and update front-office/reception systems and processes as required
  • Respond, track, record and report prospective customer and sales enquiries
  • Conduct show-arounds with prospective customers and their families
  • Make outbound sales calls and manage booking enquiries
  • Ensure accurate maintenance of computerised records of residents as well as records relating to maintenance, incidents and health and safety in the Village.
  • Provide regular and ad-hoc reports as required
  • Monitor student accounts and assist with Village debt management


What you need to have:

  • Ability to deal with multiple tasks in order to manage all questions, queries and deliveries, and complete daily cashing up of payments made at reception (Essential)
  • Ability to manage conflicting agendas and deadlines (Essential)
  • Excellent phone manner (Essential)
  • Excellent verbal and written communication skills (Essential)
  • Ability to work on a rota system, 5 days out of 7 (Essential)
  • Initiative to resolve issues and find solutions (Desirable)
  • Excellent knowledge of the partner university culture and its stakeholders (Desirable)
  • Knowledge of student accommodation and resident needs (Desirable)
  • Ability to positively influence internal and external stakeholder relationships (Desirable)


 Qualifications and Experience required:

  • First Aid at Work Certificate (Desirable)
  • Previous experience in Customer Service Role (Essential)
  • Extensive knowledge of software systems including MS Office and databases (Desirable)


 Our Core Values

Our goal is to CREATE a culture that we all enjoy working in by following the below values. It is expected for all our employees to demonstrate the values listed below on a daily basis:

Community: Be part of the ONE team and pursue the team goal.

Respect: Be tolerant and accepting of colleagues and customers and do not manipulate, demean or mistreat people.

Equality: Endeavour to treat everyone the same, regardless of their role.

Accountability: Work hard, work smart and do not blame others.

Trust: Be forthright, candid and deliver on your promises.

Enthusiasm: Be passionate in what you do and give 100%.

In addition to the Core Values listed above, Campus Living Villages expects a high level of professional behaviour in accordance with the Code of Conduct.

To apply, please send your CV and Cover letter to stating the position and location you are applying for.

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