Customer Service Officer, Full-time – Permanent

Campus Living Villages

What’s on offer?

These include but are not limited to:

  • Permanent position
  • Salary: up to £20,000 per year
  • 40 hours per week (5 days out of 7, shifts between 8am and 8pm)
  • 25 days holidays, 8 Public holidays and Birthday day off
  • Bike2work Scheme
  • Seasonal Ticket Loan
  • BUPA Membership
  • Life Assurance
  • 2 Paid Volunteering days a year
  • Group Pension Scheme
  • Employee Assistance Programme

 

Who are we looking for?

We are currently looking for a Customer Service Officer to join our team at Campus Living Villages: McMillan Student Village, London. The purpose of this exciting role is to provide outstanding assistance to existing and potential future students and short stay customers of Campus Living Villages.

To be successful, you will be a professional and enthusiastic person with an outgoing personality. You will help drive our accommodation service delivery forward whilst maximising occupancy of our bedrooms using your ability to build rapport with people naturally whilst influencing their decision.

You find it easy to communicate both in person and in writing and enjoy resolving any queries and challenges. You will be self-motivated and a fast learner, you are highly organised to juggle multiple tasks whilst remaining a team player and approachable, keen to support your colleagues in making a difference to our students.

This role offers a great opportunity in a dynamic and growing organisation with strong values and excellent national and global career and development opportunities. This role is a full time role offering 40 hours per week. Occasional weekend working may be required to suit business needs.

The successful candidate will be asked to provide references and to undergo an Enhanced Disclosure and Barring Service (DBS) check, prior to their proposed start date.

 

What will you be doing?

  • To provide accommodation administration services, taking bookings, allocating rooms and monitoring payments and charges
  • To provide front of house services for the Village, providing reception services and responding to queries.
  • Support the National Sales Manager by tracking and reporting the sources of sales enquiries, and passing on leads for group summer bookings
  • Process applications for the Village and enter onto the StarRez database
  • Conduct ad hoc room inspections and provide reports as required.
  • Maintain accurate records relating to maintenance, Health and Safety and other incidents in the Village.
  • Receive and process payments of rent and other charged from residents in accordance with policies and procedures
  • Assist with clear communications of payment plans and perform end of day/banking reconciliation.

What you need to have:

Previous experience in a customer service environment is essential, as is an extensive knowledge of MS office applications and database. An appreciation of an accommodation, event or reservations environment or a higher education qualification in Hotel or Business Administration may be beneficial for this post.

  • Ability to deal with multiple tasks in order to manage all questions, queries and deliveries, and complete daily cashing up of payments made at reception (Essential)
  • Ability to manage conflicting agendas and deadlines (Essential)
  • Excellent phone manner (Essential)
  • Excellent verbal and written communication skills (Essential)
  • Ability to work on a rota system, 5 days out of 7 (Essential)
  • Initiative to resolve issues and find solutions (Desirable)
  • Excellent knowledge of the partner university culture and its stakeholders (Desirable)
  • Knowledge of student accommodation and resident needs (Desirable)
  • Ability to positively influence internal and external stakeholder relationships (Desirable)

 

Qualifications and Experience required:

  • Diploma in Hotel or Business Administration (Desirable)
  • Previous Experience in a customer service role (Essential)
  • Extensive knowledge of software systems including Microsoft Office and Databases (Essential)

 

Our Core Values

Our goal is to CREATE a culture that we all enjoy working in by following the below values. It is expected for all our employees to demonstrate the values listed below on a daily basis:

 

Community: Be part of the ONE team and pursue the team goal.

Respect: Be tolerant and accepting of colleagues and customers and do not manipulate, demean or mistreat people.

Equality: Endeavour to treat everyone the same, regardless of their role.

Accountability: Work hard, work smart and do not blame others.

Trust: Be forthright, candid and deliver on your promises.

Enthusiasm: Be passionate in what you do and give 100%.

 

In addition to the Core Values listed above, Campus Living Villages expects a high level of professional behaviour in accordance with the Code of Conduct.

 

To apply for this job email your details to recruitment.mcmillan@clvuk.com

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