Customer Service Officer, Full-time – Fixed Term (6 months)

Campus Living Villages

Full Time 40 Hours Per Week (5 days out of 7 on a rota basis), 6 Months Fixed Term Contract

Salary £18,000

25 days holidays plus 8 bank holidays 

Employee Benefits Package

 

Who are we?

We are a global student accommodation provider across the United Kingdom, Australia, the United States, and New Zealand. We manage student communities around the globe. With business growth soaring in the UK, this is a very exciting time to join us.

 

Who are we looking for?

We are now recruiting for a Customer Service Officers at our Birmingham Student Villages. The purpose of this exciting role is to provide outstanding assistance to existing and potential future students and short stay customers of CLV.

What does the role involved?

To be successful, you will be a professional and enthusiastic person with an outgoing personality. You will help drive our accommodation service delivery forward whilst maximising occupancy of our bedrooms using your ability to build rapport with people naturally whilst influencing their decision.

You find it easy to communicate both in person and in writing and enjoy resolving any queries and challenges. You will be self-motivated and a fast learner, you are highly organised to juggle multiple tasks whilst remaining a team player and approachable, keen to support your colleagues in making a difference to our students.

This role offers a great opportunity in a dynamic and growing organisation with strong values and excellent national and global career and development opportunities. This role is a full time role offering 40 hours per week. Occasional weekend working will be required to suit business needs.

What you will need:

Previous experience in a customer service environment is essential, as is an extensive knowledge of MS office applications and database. An appreciation of an accommodation, event or reservations environment or a higher education qualification in Hotel or Business Administration may be beneficial for this post.

 

CLV Core Values

Our core values are at the heart of the business our goal is to CREATE a culture that we all enjoy working within by following;

Community: Be part of the ONE team and pursue the team goal.

Respect: Be tolerant and accepting of colleagues and customers and don’t manipulate, demean or mistreat people.

Equality: Endeavour to treat everyone the same, regardless of their role.

Accountability: Work hard, work smart and don’t blame others.

Trust: Be forthright, candid and deliver on your promises.

Enthusiasm: Be passionate in what you do and give 100%

To apply for this job email your details to recruitment.birmingham@clvuk.com

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