Customer Service Officer, Permanent – Newport

  • *Full Time
  • NP20 2DZ
  • Posted 2 weeks ago

40 hours per week, (5 days out of 7)

Salary Circa; £18,000

25 Days Holidays Plus 8 Bank Holidays

Employee Benefits Package includes;

– Bupa membership

Childcare Vouchers

Pension Scheme

Life Assurance

Cycle to Work Scheme

Seasonal Ticket Loans


Who are we?

We are a global student accommodation provider across the United Kingdom, Australia, the United States, and New Zealand. We manage student communities around the globe. With growth soaring in the UK, this is a very exciting time to join us.

Who are we looking for?

We are now recruiting for a Customer Service Officer at our Newport Student Village. The purpose of this exciting role is to provide outstanding assistance to existing and potential future students and short stay customers of CLV.

What you’ll need:

To be successful, you will be a professional and enthusiastic person with an outgoing personality. You will help drive our accommodation service delivery forward, whilst maximising occupancy of our bedrooms using your ability to build rapport with people naturally whilst influencing their decision.

You find it easy to communicate both in person and in writing and enjoy resolving any queries and challenges.

You will be self-motivated and a fast learner, you are highly organised to juggle multiple tasks whilst remaining a team player and approachable, keen to support your colleagues in making a difference to our students and driving Newport to be an exemplary village within our property portfolio.

Previous experience in a customer service environment is essential, as is an extensive knowledge of MS office applications and database.

This role offers a great opportunity in a dynamic and growing organisation with strong values and excellent national and global career and development opportunities. This role is a full time role offering 40 hours per week. Occasionally, other working hours may be required to suit business needs.


It would be ideal if you have:

 An appreciation of an accommodation, event or reservations environment or a higher education qualification in Hotel or Business Administration may be beneficial for this post.


Our Values

Our core values are at the heart of the business our goal is to CREATE a culture that we all enjoy working within by following;

Community: Be part of the ONE team and pursue the team goal.

Respect: Be tolerant and accepting of colleagues and customers and don’t manipulate, demean or mistreat people.

Equality: Endeavour to treat everyone the same, regardless of their role.

Accountability: Work hard, work smart and don’t blame others.

Trust: Be forthright, candid and deliver on your promises.

Enthusiasm: Be passionate in what you do and give 100%


Please note;

To apply for any of our vacancies, please send us your CV.

In your email or cover letter, please include the job title and location that you are applying for.

To apply for this job email your details to

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