Customer Support Agent

  • *Full Time
  • Sydney

Website Campus Living Villages

Campus Living Villages (CLV) is the leading provider of on-campus student accommodation in Australia

About CLV

Campus Living Villages (CLV) is the leading provider of on-campus student accommodation in Australia. With over 43,000 beds owned, managed or under development across Australia, the United States, United Kingdom and New Zealand, CLV has an extensive track record for creating quality, purpose-built facilities and managing exciting student communities around the globe.

About the Role

An exciting opportunity exists in our Australian business within our Customer Contact Village (CCV), for a Customer Support Agent, to join the team on a full time basis. Our office is currently based in the Sydney CBD, however, will be relocating to North Ryde in a couple of months.

Reporting to the Customer Contact Village (CCV) Manager, this role will be responsible for supporting customers across a wide range of communication channels including online chat, as well as participating actively in all sales and marketing campaigns and promotions.

We are looking for someone with energy, positivity and initiative who is committed, flexible, confident and team-focused and who demonstrates integrity and high ethical standards.

Key Responsibilities:

  • Consistent delivery of exceptional customer service, providing friendly and helpful support.
  • Ensure that high levels of detail and accuracy are applied to customer records kept within Zen Desk, Site Minder, StarRez and all other systems which are used within the Customer Contact Village.
  • Contribute towards economic occupancy targets of Campus Living Villages through the achievement of sales targets.
  • Ensure that all retention enquiries received within the CCV are successfully passed through to the Village teams.
  • Provide accurate and timely information to prospective residents.
  • Create a positive impression for all prospective customers.
  • Promote a customer first culture and ensure customer expectations are met or
  • exceeded.

Skills and Experience

  • Relevant tertiary qualifications and/or significant experience in marketing/communications/journalism.
  • Experience in a fast paced sales environment.
  • Excellent stakeholder management and communication skills
  • Strong written communication skills; creative and technical writing skills across all communication mediums.
  • Excellent organisational and planning skills, effective recording of information and ability to understand and compile research.
  • Uses initiative to resolve issues and find solutions.
  • Excellent computer skills including Microsoft Office suite.
  • Trustworthy, solution focused with a strong desire to help make things work.

How to Apply

To submit your application for this opportunity, please send your cover letter, an updated CV and any other supporting documentation, marked to the attention of the Customer Contact Village Manager by clicking the ‘Apply’ button.

Applications must be received by Friday 21 June 2019.

Campus Living Villages is an equal opportunity employer. No applications for employment will be assessed on the basis of race, colour, nationality, national extraction, social origin, education, age, sex, sexual preference, gender history, marital status, partnerships, pregnancy, impairment, disability, medical record, religion, political opinion, trade union activity, irrelevant criminal record or any other means that contravenes relevant anti-discrimination legislation applicable within Australia.

Only those with the right to work in Australia on an unrestricted and unlimited basis need apply.

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