Customer Support Agent – Queen Mary Building, Abercrombie Student Accommodation and The Regiment – Student Accommodation

  • *Full Time
  • Sydney

Campus Living Villages

Campus Living Villages (CLV) is the leading provider of on-campus student accommodation in Australia.

About the Company
Campus Living Villages (CLV) is the leading provider of on-campus student accommodation in Australia. With over 43,000 beds owned, managed or under development across Australia, the United States, United Kingdom and New Zealand, CLV has an extensive track record for creating quality, purpose-built facilities and managing exciting student communities around the globe.


The University of Sydney Camperdown and Darlington Campus has three modern purpose built student accommodation facilities, the Queen Mary Building, Abercrombie Student Accommodation and the newest facility The Regiment – Student Accommodation, which opened in February 2019. These three facilities offer multi-functional living environments, spacious and vibrantly appointed common rooms, roof top terraces, high tech study areas and total over 1600 rooms.

About the Role

An exciting opportunity exists for a Customer Support Agent to join the team on a full time basis. The Customer Support Agent is a dedicated customer service professional who will be responsible for supporting customers across a wide range of communication channels. Reporting to the Village Manager, this person will possess energy, positivity and initiative, will committed, flexible, confident and team-focused and able to demonstrate integrity and high ethical standards.

Key Responsibilities

  • Assist residents with account enquiries, information on support services, local area information and facilities information.
  • Consistent delivery of exceptional customer service, providing friendly and helpful support to residents and visitors.
  • Ensure that high levels of detail and accuracy are applied to customer records.
  • Ensure all associated policies and procedures are followed.
  • Provide accurate and timely information to prospective residents.
  • Create a positive impression for all prospective customers.
  • Regular ‘walk-throughs’ of the village to ensure cleanliness, tidiness and the safety and security of residents.
  • Ability to work across a 6 week rotating roster including morning and afternoon shifts.

Skills and Experience

  • Commitment to consistently delivering the highest levels of customer service.
  • A minimum of three (3) years’ experience in a similar role (desirable).
  • Excellent verbal and written communication skills
  • Excellent organisational and planning skills.
  • Demonstrated ability to use initiative to resolve issues and find solutions
  • Computer literate, with proficiency in Microsoft Office suite, database management systems,
  • A formal qualification in hotel, marketing or business management (desirable).

How to Apply

To submit your application for this opportunity, please send your cover letter and an updated resume, marked to the attention of the Village Manager by clicking ‘Apply Now’.

Applications must be received by Wednesday, 22nd May 2019.

All employees must notify their line manager prior to submitting an internal job application and must be eligible to apply for an internally advertised vacancy. For further information, please refer to the Internal Recruitment Policy.

Campus Living Villages is an equal opportunity employer. No applications for employment will be assessed on the basis of race, colour, nationality, national extraction, social origin, education, age, sex, sexual preference, gender history, marital status, partnerships, pregnancy, impairment, disability, medical record, religion, political opinion, trade union activity, irrelevant criminal record or any other means that contravenes relevant anti-discrimination legislation applicable within Australia.

The preferred applicant will be required to undergo and successfully complete a National Police Check and NSW Working with Children check.

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