Duty manager, Full-time – Permanent

Campus Living Villages

Full time 40 hours per week (5 days out of 7 on a rota basis)

Salary: £21,000 – £23,000 (Negotiable Depending on Experience)


  • 25 Days Holidays Plus Bank Holidays
  • Birthday day off
  • Childcare Voucher
  • Bike 2 Work
  • BUPA
  • Seasonal Ticket Loan
  • Pension Scheme
  • Life Assurance

What are we looking for?

We are now recruiting for an enthusiastic Duty Manager for our Belgrave View Student Village in Birmingham. The purpose of this exciting role is to maintain the safety and security of all Village residents and staff by ensuring enforcement of Village rules, and having a continual presence in all areas of the Village.

You will be supporting the Village manager to ensure accurate record keeping; the monitoring and actioning of the Village Debt and Sales KPI; The Facilities and Administrative teams to complete room checks and to produce the appropriate reports; Work with the Residential Life department to provide an outstanding student experience.

This role is a full time role offering 40 hours per week on an 11am-8pm shirt pattern. Occasional weekend working will be required to suit business needs.

This role offers a great opportunity in a dynamic and growing organisation with strong values and excellent national and global career and development opportunities.

What do you need to have?

  • Familiarity with the supervision of day-to-day business operations.
  • Ability to manage and resolve conflict when exposed to difficult situations and the escalation to appropriate personnel for follow up.
  • Provide a high level of customer service to all stakeholders including residents, Village team, university, suppliers, and other Villages and head office.
  • The successful applicant will undergo an Enhanced Disclosure & Barring Service (DBS) check.

(Desirable Experience) 

  • Sales
  • Hospitality and/ or events
  • Previous University Experience
  • Facilities


CLV Core Values

CLV’s goal is to CREATE a culture that we all enjoy working within by following the below values. It is expected for all CLV employees to demonstrate the values listed below on a day to day basis:

Community : Be part of the ONE team and pursue the team goal.

Respect : Be tolerant and accepting of colleagues and customers and don’t manipulate, demean or mistreat people.

Equality : Endeavour to treat everyone the same, regardless of their role.

Accountability : Work hard, work smart and don’t blame others.

Trust: Be forthright, candid and deliver on your promises.

Enthusiasm : Be passionate in what you do and give 100%.

In addition to the Core Values listed above, CLV expects a high level of professional behaviour in accordance with the Code of Conduct.

To apply for this job email your details to recruitment.birmingham@clvuk.com

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