Duty Manager, Full-time – Permanent

Campus Living Villages

What’s on offer?

These include but are not limited to:

  • Permanent Position
  • Annual Salary: up to £23,500
  • 40 hours per week (worked between 8am – 11pm)
  • 25 days Annual Leave
  • 8 Public Holidays
  • Birthday Day Off
  • Bike2Work Scheme
  • Season Ticket Loan
  • Bupa Cash Plan Membership
  • Group Life Assurance
  • 2 x Paid Volunteering days per year
  • Group Personal Pension Scheme
  • Employee Assistance Programme 


Who are we?
Campus Living Villages is a global provider of student accommodation across four regions (Australia, New Zealand, USA and UK). We are committed to creating tailored student communities that suit the unique culture of each campus and Universities we work with.


Who are we looking for?

We are currently looking for a Duty Manager to join our team at Campus Living Villages, Birmingham Student Village. You’ll be working closely with our village staff and Managers across our Villages to provide a high level of customer service to all stakeholders. You will ensure operational continuity, stability and order in the Village. As part of this role, you will also be responsible for manager the Customer Service Officers.

The successful candidate will need to provide referee details for obtaining references.

To apply, please send your CV and Cover Letter to recruitment.birmingham@clvuk.com stating the position and location you’re applying for.


What will you be doing?

  • Provide a point of contact for residents and security for noise, security and safety matters
  • Ensure enforcement of Village Rules by providing an authoritative presence in all areas of the Village
  • Manage and resolve conflict when exposed to difficult situations, working with the Resident Assistants as required
  • Escalate issues to the appropriate personnel, or external authorities, as required
  • Be familiar with operational procedures and perform handovers with the security team
  • Assist in processing resident information, including applications, offers and posting of resident charges
  • Maintain a comprehensive understanding of village resident information
  • Support the planning and operation of summer stays
  • Work with the resident Assistant team to ensure delivery of social programmes and events
  • Ensure common areas are presented to a high standard, by initiating maintenance and cleaning actions when required
  • Perform room inspections with the administration and maintenance teams and produce associated reports


What you need to have:

  • Proficient in the use of computers, particularly Microsoft Word, Excel, Outlook and databases (Essential)


Qualifications/Experience required:

  • Completion of a management training course or equivalent (Desirable)
  • Qualified First Aider (Desirable)
  • Solid experience in a similar role, or ability to demonstrate transferrable skills (Essential)
  • Experience of managing a small team (Desirable)


Our Core Values

Our goal is to CREATE a culture that we all enjoy working in by following the below values. We expect all our employees to demonstrate the values listed below on a daily basis:


Community: Be part of the ONE team and pursue the team goal.

Respect: Be tolerant and accepting of colleagues and customers and do not manipulate, demean or mistreat people.

Equality: Endeavour to treat everyone the same, regardless of their role.

Accountability: Work hard, work smart and do not blame others.

Trust: Be forthright, candid and deliver on your promises.

Enthusiasm: Be passionate in what you do and give 100%.


In addition to the Core Values listed above, Campus Living Villages expects a high level of professional behaviour in accordance with the Code of Conduct.

To apply for this job email your details to recruitment.birmingham@clvuk.com

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