Duty Manager, Full-time – Permanent

Campus Living Villages

What’s on offer?

These include but are not limited to:

  • Permanent position
  • Salary: £23,500 per annum
  • 40 hours per week (5 out of 7 days)
  • 25 days holidays, 8 bank holidays and your birthday off
  • Bike2work Scheme
  • Seasonal Ticket Loan
  • Childcare Voucher
  • BUPA Membership
  • Life Assurance
  • 2 paid voluntary days a year
  • Group Pension Scheme
  • Employee Assistance Programme


We are currently looking for two Duty Manager to join our team at Campus Living Villages: Birmingham Student Village. As a successful candidate, you will be reporting to the Operations Manager and will work closely with our village staff and Managers across our Villages to provide a high level of customer service to all stakeholders. You will ensure operational continuity, stability and order in the Village. As part of this role, you will also be responsible for manager the Customer Service Officers.


Please note that the successful candidate will undergo and Enhanced Disclosure and Barring Service (DBS) check.

What will you be doing?

  • Provide a point of contact for residents and security for noise, security and safety matters
  • Ensure enforcement of Village Rules by providing an authoritative presence in all areas of the Village
  • Manage and resolve conflict when exposed to difficult situations, working with the Resident Assistants as required
  • Escalate issues to the appropriate personnel, or external authorities, as required
  • Be familiar with operational procedures and perform handovers with the security team
  • Assist in processing resident information, including applications, offers and posting of resident charges
  • Maintain a comprehensive understanding of village resident information
  • Support the planning and operation of summer stays
  • Work with the resident Assistant team to ensure delivery of social programmes and events
  • Ensure common areas are presented to a high standard, by initiating maintenance and cleaning actions when required
  • Perform room inspections with the administration and maintenance teams and produce associated reports


Technical skills required:

  • Proficient in the use of computers, particularly Microsoft Word, Excel, Outlook and databases (Essential)


Qualifications and experience required:

  • Completion of a management training course or equivalent (Desirable)
  • Qualified First Aider (Desirable)
  • Solid experience in a similar role, or ability to demonstrate transferrable skills (Essential)
  • Experience of managing a small team (Desirable)


Campus Living Villages – Core Values

Our goal is to CREATE a culture that we all enjoy working within by following the below values. It is expected for all Campus Living Villages employees to demonstrate the values listed below on a day-to-day basis:


Community: Be part of the ONE team and pursue the team goal.

Respect: Be tolerant and accepting of colleagues and customers and do not manipulate, demean or mistreat people.

Equality: Endeavour to treat everyone the same, regardless of their role.

Accountability: Work hard, work smart and do not blame others.

Trust: Be forthright, candid and deliver on your promises.

Enthusiasm: Be passionate in what you do and give 100%.


In addition to the Core Values listed above, Campus Living Villages expects a high level of professional behaviour in accordance with the Code of Conduct.

recruitment.birmingham@clvuk.com: recruitment.birmingham@clvuk.com

Please email your CV and Cover letter (optional), stating the position and location for which you are applying for.

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