Duty Manager, Permanent – Prince Consort Village

  • *Full Time
  • W12 9PL
  • Posted 1 week ago

Full Time, 40 hours per week (5 days out of 7 on a rota basis including some overnight sleep in cover)

Salary Circa; £23,000

25 Days Holidays plus 8 Bank Holidays

Employee Benefits Package includes;

– Bupa membership

– Childcare Vouchers

– Pension Scheme

– Life Assurance

– Cycle to Work Scheme

– Seasonal Ticket Loans

– Training Opportunities


Who are we?

We are a global student accommodation provider across the United Kingdom, Australia, the United States, and New Zealand. We manage student communities around the globe. With growth soaring in the UK, it is a very exciting time to join us.

Who are we looking for?

We are looking for a Duty Manager to join our existing team at our Prince Consort Student Village. The successful candidate will act as a supervisor, ensuring business continuity during their shift.

What you’ll be doing:

  • Maintaining safety and security of all Village residents and staff in accordance with Village Rules.
  • Providing a point of contact for residents and security for noise, security and safety matters
  • Managing and resolving difficult situations and ensure management are informed
  • To ensure public and common areas are well presented, delegating to cleaning and maintenance staff
  • Work closely with the team ensuring delivery of programs, events and residents’ conflict management
  • Processing and updating resident information, including applications, offers and charges
  • Supporting the planning and operation of campus summer stays
  • Work with the team to complete room checks and reports
  • Be familiar with facility operations to determine and communicate after hours requirements

What you will be responsible for:

  • Becoming familiar with the student environment
  • Establishing authority in the Village
  • Ensuring stability and order is maintained within the Village
  • Activating correct support as required to avoid unnecessary escalation
  • Managing conflict while on shift
  • Ensuring health and safety policies are adhered to
  • Providing a high level of customer service to residents, Village team, university, suppliers, other Villages, and head office
  • Using initiative to resolve issues and find solutions
  • Adhering to the requirements of compliance legislation
  • Carrying out work with integrity

What you’ll need:

  • Customer service experience
  • Experience of supervising a team & ability to manage relationships professionally
  • Knowledge of computers and IT systems
  • Ability to manage multiple agendas and timelines
  • Good Security knowledge & experience
  • Ability to stay calm in all situations to maintain control and positive outcome
  • Quiet confidence when things feel like they are in turmoil

It would be ideal if you have:

  • Completed a management training course or equivalent
  • Minimum 2 years’ experience in a similar role, or the ability to demonstrate transferrable skills
  • Proficiency in the use of computers including Microsoft Word, Excel and Outlook and database systems
  • High quality written and verbal communication, alongside negotiating skills
  • Ability to manage and direct staff in the operation of their duties
  • Ability to communicate with clients, understanding the particular needs of young adults resident in student accommodation
  • First aid certificate (or willingness to complete a training course)
  • Current driving license
  • Satisfactory result from Enhanced DBS check by Disclosure and Barring Service (previously known as CRB check)
  • Experience in an accommodation/hospitality background


CLV Core Values

Our core values are at the heart of the business our goal is to CREATE a culture that we all enjoy working within by following;

Community: Be part of the ONE team and pursue the team goal.

Respect: Be tolerant and accepting of colleagues and customers and don’t manipulate, demean or mistreat people.

Equality: Endeavour to treat everyone the same, regardless of their role.

Accountability: Work hard, work smart and don’t blame others.

Trust: Be forthright, candid and deliver on your promises.

Enthusiasm: Be passionate in what you do and give 100%


Please note;

To apply for any of our vacancies, please send us your CV.

In your email or cover letter, please include the job title and location that you are applying for.

To apply for this job email your details to recruitment@clvuk.com

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