Duty Manager, Permanent

Full Time, 40 hours per week (5 days out of 7 on a rota basis including some overnight sleep in cover)

Salary Circa; £23,000

Employee Benefits:

  • 25 Days Holidays plus 8 Bank Holidays
  • Bupa membership
  • Childcare Vouchers
  • Pension Scheme
  • Life Assurance
  • Cycle to Work Scheme
  • Seasonal Ticket Loans

Who are we looking for?

We are looking for a Duty Manager to join our existing team at our Prince Consort Student Village. The successful candidate will act as a supervisor, ensuring business continuity during their shift.

What you’ll be doing:

  • Maintaining safety and security of all Village residents and staff in accordance with Village Rules.
  • Providing a point of contact for residents and security for noise, security and safety matters
  • Managing and resolving difficult situations and ensure management are informed
  • To ensure public and common areas are well presented, delegating to cleaning and maintenance staff
  • Work closely with the team ensuring delivery of programs, events and residents’ conflict management
  • Processing and updating resident information, including applications, offers and charges
  • Supporting the planning and operation of campus summer stays
  • Work with the team to complete room checks and reports
  • Be familiar with facility operations to determine and communicate after hours requirements

What you will be responsible for:

  • Becoming familiar with the student environment
  • Establishing authority in the Village
  • Ensuring stability and order is maintained within the Village
  • Activating correct support as required to avoid unnecessary escalation
  • Managing conflict while on shift
  • Ensuring health and safety policies are adhered to
  • Providing a high level of customer service to residents, Village team, university, suppliers, other Villages, and head office
  • Using initiative to resolve issues and find solutions
  • Adhering to the requirements of compliance legislation
  • Carrying out work with integrity

What you’ll need:

  • Customer service experience
  • Experience of supervising a team & ability to manage relationships professionally
  • Knowledge of computers and IT systems
  • Ability to manage multiple agendas and timelines
  • Good Security knowledge & experience
  • Ability to stay calm in all situations to maintain control and positive outcome
  • Quiet confidence when things feel like they are in turmoil

It would be ideal if you have:

  • Completed a management training course or equivalent
  • Minimum 2 years’ experience in a similar role, or the ability to demonstrate transferrable skills
  • Proficiency in the use of computers including Microsoft Word, Excel and Outlook and database systems
  • High quality written and verbal communication, alongside negotiating skills
  • Ability to manage and direct staff in the operation of their duties
  • Ability to communicate with clients, understanding the particular needs of young adults resident in student accommodation
  • First aid certificate (or willingness to complete a training course)
  • Current driving license
  • Satisfactory result from Enhanced DBS check by Disclosure and Barring Service (previously known as CRB check)
  • Experience in an accommodation/hospitality background

CLV Core Values

Our core values are at the heart of the business our goal is to CREATE a culture that we all enjoy working within by following;

Community: Be part of the ONE team and pursue the team goal.

Respect: Be tolerant and accepting of colleagues and customers and don’t manipulate, demean or mistreat people.

Equality: Endeavour to treat everyone the same, regardless of their role.

Accountability: Work hard, work smart and don’t blame others.

Trust: Be forthright, candid and deliver on your promises.

Enthusiasm: Be passionate in what you do and give 100%

To apply for this job email your details to recruitment@clvuk.com

More Job Postings