Evening Duty Manager

Website CLV

Campus Living Villages (CLV) is the leading provider of on-campus student accommodation in Australia.

About the Company

Campus Living Villages (CLV) is the leading provider of on-campus student accommodation in Australia.  With over 44,000 beds owned, managed or under development across Australia, the United States, United Kingdom and New Zealand, CLV has an extensive track record for creating quality, purpose-built facilities and managing exciting student communities around the globe.

About the Role

An exciting opportunity exists within Student Village Melbourne, for an Evening Duty Manager, reporting to the Village Manager. This role will be on a part time basis.

We are looking for a responsible person who is customer service focused and safety & security minded. You would need to be available to work Saturday, Sunday and Monday from 3pm-11pm.

This is an excellent opportunity for someone who has at least 2 years’ experience in providing hands on operational security and incident management in a pastoral care environment (e.g. nursing home, hospital, student accommodation, and higher education/university sector).

Key Duties

  • Dealing with Resident enquiries;
  • Undertaking general security functions by maintaining the agreed standard for safety and security for all Residents;
  • Provide consistent high quality customer service to both internal and external customers to the prescribed service standards;
  • Actively manage security and safety within the premises to the prescribed standard operating procedures;
  • Respond to and assist in critical matters in a timely fashion;
  • Investigate, create & publish accurate reports for related events;
  • Pastoral care of residents as required

Essential Skills and Experience

  • Previous customer service experience within a hospitality or student accommodation environment;
  • Leadership and supervisory experience and skills;
  • Negotiation, delegation and conflict resolution skills;
  • Excellent customer service skills
  • Strong verbal and written communication skills;
  • Excellent organisational skills, with the ability to manage competing priorities
  • Proven ability to follow procedures and maintain systems;
  • Ability to remain calm and in control during potentially difficult situations;
  • Good knowledge and understanding of security procedures and responses;
  • Current First Aid and Working with Children Certificates;

How to Apply

To submit your application for this opportunity, please send your cover letter, updated CV and any other supporting documentation, marked to the attention of Village Manager by clicking the ‘Apply’ button.

Applications must be received by Thursday 25th October 2018.

Campus Living Villages is an equal opportunity employer. No applications for employment will be assessed on the basis of race, colour, nationality, national extraction, social origin, education, age, sex, sexual preference, gender history, marital status, partnerships, pregnancy, impairment, disability, medical record, religion, political opinion, trade union activity, irrelevant criminal record or any other means that contravenes relevant anti-discrimination legislation applicable within Australia.

The preferred applicant will be required to complete a VIC Working with Children check and National Police Check.

Only direct applications from candidates will be considered.

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