Are you excited by planning and delivering business excellence? Do you love solving complex problems? Are you a team player who thrives on collaboration with colleagues? Do you want to be part of building a high performing team and developing talent for the future?
The General Manager has overall leadership and management of the Village, collaborating with AVP and Head Office to achieve business objectives of the Village and CLVus. This position is based at our LSUS village in Shreveport, LA.
- Prepares, manages, recommends and implements changes in the Village business plan to ensure profitability is maximized and financial targets are realized
- Prepare and manage strategic financial decisions, including budget, applicable reports, data analysis, and cash flow forecasting/management
- Recruits, trains, supervises, and manages Village staff to achieve highest possible customer service attainable, ensuring compliance with all applicable policies and procedures
- Coaches staff on performance improvement
- Provides opportunities for staff to acquire and use new skills
- Recognizes staff for accomplishments
- Knows the Village Handbook and the Rules and Regulations, and enforces them consistently.
- Conducts regular staff meetings
- Initiates proactive and responsive communications with staff
- Promotes an environment where Village staff know they are part of CLV regionally and globally.
- Ensures compliance with all agreements, leases, and contracts pertaining to the Village.
- Ensure compliance with CLV policies and procedures.
- Ensures compliance with federal, state, and local regulatory agencies
- Recognizes and responds to all Village HR issues and collaborate with Head Office Human Resources to ensure legal compliance and consistent application of CLV policies and procedures.
- Manages legal matters at Village level, with support of Head Office legal counsel.
- Ensures that required postings are posted in appropriate locations and in a timely manner.
- Prepares and distributes daily, weekly, monthly, quarterly and annual reports to owners, Head Office, and external stakeholders as indicated in any of the legal agreements, including reports for the University and financial providers.
- Establishes and maintains a risk and incident log
- Implements a work order system within the Village for all facility- and safety-related matters.
- Ensures that the facility is maintained to the highest possible standards.
- Ensures that student safety and security is always the main priority in the operation of the village.
- Attends to emergencies or problem situations in an efficient and effective manner to ensure the safety and well-being of all residents
- Ensures that the Occupational Health and Safety procedures and policies are implemented at all levels throughout the residence.
- Identifies and pursues new development opportunities on the Village site and immediate surrounding area.
- Acts as primary contact with the university in negotiating opportunities, with Corporate Office Development team in support.
- Prepares, implements,, and manages a detailed annual marketing plan for the promotion of the residences to ensure the residence is promoted effectively within the University as well as to the broader community.
- Collaborates with AVP Operations and Head Office Marketing Department as needed.
- Ensures that key tools such as the Village website and social media sites are always up to date and relevant.
- Actively promotes the residence to target markets and to conference clients at the appropriate times to maximize occupancy.
- Develops and maintains a partnership with the University faculty and administrative staff on a strategic level.
- Develops relationships across a variety of university departments.
- Seeks out opportunities to be involved in university operations by volunteering to serve on university committees and task forces.
- Works in tandem with the University to achieve a mutual environment in which the students can be successful.
- Provide guidance and leadership to students, directly and through the supervision of student residential staff.
- Implement and maintain an active student life program incorporating direction and structure provided by Campus Living Villages via its Residence Life Program.
- Establishes a positive presence in the community to raise awareness of CLV.
- Participates in community events.
- Participates in a community business association.
Other duties as assigned.
Experience and Qualifications
- Experience in hotel or business management or student accommodation, including Rooms Division.
- Demonstrated track record of developing a team and delivering against objectives.
- Senior operations management experience.
- Experience in turn around management processes and procedures preferred.
- A Bachelor’s degree required; Master’s desired in business management.
We offer a full range of employee benefits including:
- Health/Dental/Vision/Prescription coverage
- Flex Spending Account for medical expenses, dependent care expenses and parking and transit expenses
- Short and Long-term Disability Benefits
- Voluntary Basic Term Life/AD&D Benefits
- Employee Assistance Program
- 401(k) retirement plan
- 4 weeks vacation
- 10 paid Holidays per year
- Direct deposit of payroll
Campus Living Villages is an Equal Opportunity Employer EOE/M/F/D/V