Out of Hours Customer Service Advisor – W12 8PL

Campus Living Villages

What’s on offer?

 

These include but are not limited to:

  • Permanent Position
  • Annual Salary: Competitive salary and enhanced night allowance
  • Night Shifts between 8-12 hours per shift
  • Part time and Full time positions available
  • 25 days Annual Leave – pro rata
  • 8 Public Holidays – pro rata
  • Birthday Day Off
  • Extra days off for Length of Service
  • Bupa Cash Plan Membership
  • Group Life Assurance
  • Group Personal Pension Scheme
  • Employee Assistance Programme 

 Who are we?
Campus Living Villages is a global provider of student accommodation across four regions (Australia, New Zealand, USA and UK). We are committed to creating tailored student communities that suit the unique culture of each campus and Universities we work with.

 Who are we looking for?

We are currently looking for Out of Hours Customer Service Advisors based at our Prince Consort Village, W12 8PL

You will be the lead point of contact during out of hours within the Village regarding customer service, Village Life, accommodation enquiries and bookings, health & safety and maintenance support. To ensure all residents and guests receive a quality service and lifestyle experience that supports their time in the Village

To apply, please send your CV and Cover Letter to Recruitment.PCV@clvuk.com stating the position and location you are applying for.

Core Responsibilities and Behaviours

 Provide a warm, friendly and professional welcome to all residents, guests, visitors and contractors.

  • Ensure all matters that can affect the health and safety of residents or visitors are followed up accurately and quickly.
  • Demonstrate professional decorum and commitment to confidentiality.
  • Maintain a positive attitude and approach to all tasks, demonstrating an excellent understanding of prioritization.
  • Answer the Village phones in a polite, professional and friendly manner, assisting with all queries and questions.
  • Monitor the Village email account(s), promptly responding to queries.
  • Have the ability to competently manage at times, a high volume fast-paced workload in a sometimes-challenging environment.

 

Qualifications/Experience required:

  • Extensive knowledge of software systems including MS Office and databases
  • Excellent verbal and written communication skills

 

Our Core Values

Our goal is to CREATE a culture that we all enjoy working in by following the below values. We expect all our employees to demonstrate the values listed below on a daily basis:

 Community: Be part of the ONE team and pursue the team goal.

Respect: Be tolerant and accepting of colleagues and customers and do not manipulate, demean or mistreat people.

Equality: Endeavour to treat everyone the same, regardless of their role.

Accountability: Work hard, work smart and do not blame others.

Trust: Be forthright, candid and deliver on your promises.

Enthusiasm: Be passionate in what you do and give 100%.

In addition to the Core Values listed above, Campus Living Villages expects a high level of professional behaviour in accordance with the Code of Conduct.

 

To apply for this job email your details to Recruitment.PCV@clvuk.com

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