ICT Support Engineer, Full-time – Permanent

Campus Living Villages

Full-time, 40 hours per week

Salary circa £25,000

Benefits:

  • 25 Days Holidays Plus Bank Holidays
  • Childcare Voucher
  • Bike 2 Work
  • BUPA
  • Seasonal Ticket Loan
  • Pension Scheme
  • Life Assurance

 

What are we looking for?

We are now recruiting for an ICT Support Engineer on a permanent basis to join our ICT team based in Village Central Manchester.

As part of the UK ICT Support Team, you will provide technical IT support to all CLV users both remotely and onsite. You will liaise with internal staff and external suppliers whilst maintaining excellent customer care.

The role can feature many different aspects of IT from user and server management to PC & software support. You will speak to the users initially to discuss the problem before remotely accessing their computer or server to diagnose and remedy the issue. If the problem cannot be resolved remotely or requires escalation, then this will either be assigned to the appropriate team or a site visit will be scheduled.  This could either be yourself or a 3rd party support contractor, subject to suitable availability and knowledge required.

This role offers a great opportunity in a dynamic and growing organisation with strong values and excellent national and development opportunities.

What you’ll be doing:

  • Ensuring the delivery of IT service and support to all CLV users and service requests, as well as promoting a self-service approach.
  • Prioritise and assign new support tickets.
  • Troubleshoot and react appropriately to support requests and system alerts.
  • Respond to system and network notifications.
  • Ensure departmental Key Performance Indicators and Service Level Agreements are met.
  • Coordinate asset and inventory management.
  • Create/update technical documentation and knowledge base articles.
  • To be available to occasionally travel throughout the UK and when require to be flexible with working times.
  • Install, image and configure laptops, desktops, mobile devices, printer, VoIP phones and network equipment.
  • Assist with ICT projects as and when required.
  • Act as point of contact for contractors and external suppliers and also communicate any technical issues.

What technical skills do you need to have?

  • Minimum of 3 years’ experience in a 1st/2nd line support role.
  • Cisco Network Qualification
  • Experience in administering and troubleshooting the following systems;
  • Microsoft Windows Server 2012, 2012R2 and 2016.
  • Microsoft Windows 8.1 and 10.
  • Microsoft Office 2016.
  • VoIP Systems.
  • A working knowledge of SharePoint, Hyper-V and Exchange Server.
  • AD and O365 Administration (Account Creation, Security, Permissions).
  • Use of deployment tools such as Microsoft SCCM and or MDT.
  • Good networking knowledge of TCP/IP, LAN/WAN, Wi-Fi etc.
  • Mobile phone support IOS/Android.
  • Hands-on experience in troubleshooting hardware (diagnose internal faults & component replacement).
  • Installs, Moves and Changes including building and desk moves.
  • Printers including multifunctional devices.

CLV Core Values

CLV’s goal is to CREATE a culture that we all enjoy working within by following the below values. It is expected for all CLV employees to demonstrate the values listed below on a day to day basis:

Community : Be part of the ONE team and pursue the team goal.

Respect : Be tolerant and accepting of colleagues and customers and don’t manipulate, demean or mistreat people.

Equality : Endeavour to treat everyone the same, regardless of their role.

Accountability : Work hard, work smart and don’t blame others.

Trust: Be forthright, candid and deliver on your promises.

Enthusiasm : Be passionate in what you do and give 100%.

 

In addition to the Core Values listed above, CLV expects a high level of professional behaviour in accordance with the Code of Conduct.

 

 

To apply for this job email your details to recruitment@clvuk.com

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