6 months fixed term contract
Salary Circa: £19,000
Who are we looking for?
We are now recruiting for a Customer Service Officer at our Bedfordshire Student Village. The purpose of this exciting role is to provide outstanding assistance to existing and potential future students and short stay customers of CLV.
What you’ll need:
To be successful, you will be a professional and enthusiastic person with an outgoing personality. You will help drive our accommodation service delivery forward, whilst maximising occupancy of our bedrooms using your ability to build rapport with people naturally whilst influencing their decision.
You find it easy to communicate both in person and in writing and enjoy resolving any queries and challenges.
You will be self-motivated and a fast learner, you are highly organised to juggle multiple tasks whilst remaining a team player and approachable, keen to support your colleagues in making a difference to our students and driving Bedfordshire village to be an exemplary village within our property portfolio.
Previous experience in a customer service environment is essential, as is an extensive knowledge of MS office applications and database.
This role offers a great opportunity in a dynamic and growing organisation with strong values and excellent national and global career and development opportunities. This role is a full-time role offering 40 hours per week. Occasionally, other working hours may be required to suit business needs.
It would be ideal if you have:
An appreciation of an accommodation, event or reservations environment or a higher education qualification in Hotel or Business Administration may be beneficial for this post.
Our core values are at the heart of the business our goal is to CREATE a culture that we all enjoy working within by following;
Community: Be part of the ONE team and pursue the team goal.
Respect: Be tolerant and accepting of colleagues and customers and don’t manipulate, demean or mistreat people.
Equality: Endeavour to treat everyone the same, regardless of their role.
Accountability: Work hard, work smart and don’t blame others.
Trust: Be forthright, candid and deliver on your promises.
Enthusiasm: Be passionate in what you do and give 100%
Job Type: Temporary
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