Sales and Service Team Leader

Campus Living Villages UK

Are you a team leader who is ready for a new challenge?

Are you an experienced sales person looking for the next step in your career?

Campus Living Villages (CLV) are recruiting for Sales and Service Team Leader to join our small team in Salford Quays- Media City, M50 3UB

CLV is a global provider of student accommodation across four regions (Australia, New Zealand, USA and UK with over 43,000. We are committed to creating tailored student communities that suit the unique culture of each campus and universities we work with.

 

You will be leading a small team of Sales and Service Advisors ensuring the day to day operation and customer enquiries are dealt with in a timely manner. You will assist Village teams in meeting and exceeding occupancy and debt targets for core, academic and short stays. You will be selling the ‘CLV resident experience’, promote the accommodation and assist with the implementation of sales and retention initiatives. You will be ssupporting business performance by ensuring all sales are compliant with relevant CLV policies and procedures, chasing missing information as required. You will be producing management reports, process reviews and assisting in campaign development.

Your day to day tasks will also include to:

  • Be the first line of contact with prospective students and their families (via phone, email, Web chat and SMS)
  • Provide support during booking stages to students
  • Update and monitor prospect database and resident management system (StarRez)
  • Provide support to International agents, processing bookings, dealing with enquiries and resolving issues
  • Maintain the room profiling and availability for our villages to ensure student can book through the online portal
  • Support with driving additional revenue through promotion of additional basket products and services
  • Maintain the room inventory, pricing and availability for our villages through external channels such as listing sites, online travel agents and partner website to maximize room revenue
  • Follow up, in a timely manner, all open day, housing fair and locally generated leads, maximizing conversion to in room bookings
  • Chase outstanding payments in line with the national debt process
  • Assist the Sales & Service Manager with the day to day running of the contact centre

Benefits:

  • Salary up to £25, 000 per annum depending on experience
  • 37.5 hrs a week; 5 days out of 7
  • 25 days Annual Leave plus 8 Public Holidays
  • Day off on your birthday
  • Group Life Assurance
  • Group Pension Scheme
  • Employee Assistance Programme

If you are interested in the role, please send your CV and a covering letter to Recruitment@clvuk.com

Our core values are

Community: Be part of the ONE team and pursue the team goal.

Respect: Be tolerant and accepting of colleagues and customers and don’t manipulate, demean or mistreat people.

Equality: Endeavour to treat everyone the same, regardless of their role.

Accountability: Work hard, work smart and don’t blame others.

Trust: Be forthright, candid and deliver on your promises.

Enthusiasm: Be passionate in what you do and give 100%.

To apply for this job email your details to Recruitment@clvuk.com

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