Griffith University Village crowned Housing Operator of the Year

April 16, 2015
Australia

AACUHO Awards for Excellence

After pioneering the V1 First Year Uni program in 2014, Griffith University Village (GUV) has received international recognition as the first private provider to win the prestigious Housing Operator of the Year Award.

Presented by the Australasian Association of College and University Housing Operators (AACUHO), the award recognises true excellence in the industry. GUV was called a “standout” by AACUHO President 2013 – 2015, Edwina Ellicott.

“A lot of time and effort has been put in from the GUV team for this project and it has been a collective contribution to make all the operational and administrative processes work,” said Village Manager, Dan Moore. “To be recognised by Griffith University, and the industry as a whole via AACUHO, is a great accomplishment and one that I am very proud of.”

Since being implemented for Semester 1 2014, the program has generated a sense of pride among GUV residents, including the first year students that the Village calls the “V1 Crew”.
According to Community Manager, Ky Lower, “the V1 Crew have a real sense of belonging and often refer to their Village and residential lifestyle as voted #1 on campus”.

“V1 has brought about a real identity to what we offer here at GUV. The program brings residents together and integrates them into both university and Village life at a time that is usually daunting for first year students. It actively gives residents an edge to those that live off campus,” Ky said.

V1’s success is based on the understanding that the first year experience is different to that of a seasoned second or third year student. Right from the time potential residents apply, they are guided through their journey to independence. This includes through Facebook groups, Resident Assistants, tailored welcome experiences, exclusive events and dedicated support throughout the entire first year.

Since rolling out the program, GUV has experienced significant improvements to its already high satisfaction levels, with a 2015 retention rate of 92.4%, a 2014 customer service score of 92% and a 2014 overall satisfaction rate among first year students of 97%.

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