As Director of Operations, Shannon is responsible for the overall leadership and management of the Australian Village portfolio.
Since joining CLV in 2012, Shannon has achieved significant effective organisational change across the business including the design and implementation of the Customer Contact Village, the centralisation of Marketing and the development and implementation of both the digital marketing and customer experience strategies.
Prior to moving into his current role, Shannon successfully led a global CLV project to redesign CLV’s web platform, converting them to responsive design. In addition, Shannon created and implemented the CLV Sales Academy and CLV Customer Service Academy.
Prior to his arrival at CLV, Shannon was responsible for a number of brand and identity projects in the government and tourism spaces within Australia. During his international career, Shannon has also consulted on and led the transition and development of a number of hotel projects in Cyprus, design and, implementation of sales and marketing platforms in the United Kingdom and was a Regional Contracts Manager for Thomas Cook.